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SKERRYVORE XX – FLOORS CASTLE

EVENT INFO AND TERMS & CONDITIONS 

 

 

 

  • EVENT TICKET TERMS & CONDITIONS

 

All tickets are non-refundable. Resale is possible but that is the responsibility and liability of the original purchaser of the ticket. Decade Events Live Ltd recommend only reselling or purchasing second hand tickets via official and verified sites.

 

Please ensure you have your e-ticket downloaded to your mobile device/app or printed out so this can be scanned on arrival. Last entry is 9pm. There is no re-entry permitted to the event.

 

Event Gates will open at 16.00 

VIP Ticket Holders get early access from 15.00

 

When you arrive at the event we ask that you make your way to the main gate where you will be required to go through security where all bags and persons will be checked and your ticket will be scanned.  Each ticket has a unique barcode to ensure a ticket is only used once and exchanged for a wristband.  

 

No one else can collect your wristband on your behalf as only event staff can attach your wristband.  We have a Challenge 25 policy in place – If you are lucky enough to look under 25 you will be asked to prove that you are aged over 18 before entry will be permitted.  

 

All under 18’s must have their responsible adult with them.  The adult must also have a ticket and be attending the event.  

1(one) adult can be responsible for up to 4(four) under 18’s.

 

By attending this event, you acknowledge that images and video may be captured during the event using film photography, digital photography, video or other medium and may be used by Skerryvore to promote and market the event, or other future events run by Skerryvore via the band and event websites, social media platforms and across other publicity material. The images may also be provided to the media for publication.

 

NO ALCOHOL, LIQUIDS (INCLUDING SOFT DRINKS) OR GLASS CAN BE BROUGHT INTO THE EVENT – THIS IS A CONDITION OF OUR LICENCE.  Prohibited items will be confiscated upon entry. Single use plastics are also prohibited, but empty, re-usable containers can be brought into the arena, and can then be filled at the free drinking water station. There will be a wide variety of bars and artisan food traders on site that will cater for all dietary needs. If you have a medical condition, then a doctor’s note will permit diet-specific food and drink only.

 

We are afraid No Dogs are permitted into the event arena except for guide dogs

 

We look forward to welcoming you to Floors Castle on the 31st May 2025 to celebrate 20 years of SKERRYVORE

 

 

  • FLOORS CASTLE TERMS & CONDITIONS

 

Due to our live music event being held in front of Floors Castle, the Castle, Estate Walks, Courtyard Cafe & Castle Giftshop will be CLOSED on the 31st of May 2025. The Walled Garden, The Apple Shed Gift Shop and Terrace Café will remain OPEN to the public. We apologise for any inconvenience caused.

 

There are no facilities for camping, caravans or campervans on the Floors Castle Estate. However If you wish to leave your empty vehicle in the on-site carpark overnight you can do so at your own risk. Please note that access to collect your vehicle will be only during our opening hours of 11am – 4pm the following day.

 

Attendees are only permitted within the designated event areas on the estate. Trying to access areas of the estate out with the event arena, parking sites or access routes is strictly prohibited.

 

 

  • EVENT PARKING & DROP OFF TERMS AND CONDITIONS

 

General CAR entry (Not Blue Badge) and parking – will be via the GREEN GATE entrance, post code TD5 7NX. what3words- https://w3w.co/poems.greet.surround . 

 

This road on concert days will be very busy – we recommend setting off early and being prepared to wait for parking. Leaving the site will also take a considerable time due to the limited road infrastructure surrounding the estate. We request that customers please be patient and respectful to our staff and neighbours when leaving the venue.

 

On arrival you will be directed to our event car park which is in close proximity to the performance. Please note all car parking will be on a grass surface. 

 

All vehicles will then exit via the PURPLE GATE onto B6397. This is a one-way system.

 

Overnight Parking – If you wish to leave your empty vehicle in the on-site carpark overnight you can do so at your own risk. Please note that access to collect your vehicle will be only during our opening hours of 11am – 4pm the following day. 

 

There are no facilities for camping, caravans or campervans on the Floors Castle Estate.

 

In the interests of safety, neither animals nor barbecues will be allowed in the parking areas.

 

Taxi / Car pick-up and drop off – Entry will be via the GREEN GATE, POST CODE TD5 7NX, what3words- https://w3w.co/poems.greet.surround . You will then be directed to our event drop off area, which is in close proximity to the performance. All vehicles will then follow signs and exit via the PURPLE GATE onto B6397. This is a one-way system.

 

Pedestrian entry and exit – All pedestrian entry to this event is through the RED GATE which is the Main Golden Gates at the top of Roxburgh Street, Kelso. POST CODE TD5 7RL, what3words – https://w3w.co/outgrown.hacking.stubbed – The RED GATE will then remain open for people to walk back into town of Kelso after the event has finished.

 

Blue Badge Parking – entry will be via the PURPLE GATE, POST CODE -TD5 7RN. what3words – https://w3w.co/plans.cabbages.cured .You will then be directed to our Blue Badge Car Parking, which is in close proximity (less than 500yards / 430 metres / 0.2 of a mile on flat tarmac) to the performance area. PLEASE NOTE – If this distance is impractical / unmanageable we suggest the best option is to make use of the pick-up and drop-off facility which is less than 200 yards from the performance but is on a less even surface. 

 

All Blue Badge Car Parking vehicles will then exit via the PURPLE GATE onto B6397.

 

Coach Parking – All Coach Parking will be via the PURPLE GATE, POST CODE -TD5 7RN. what3words – https://w3w.co/plans.cabbages.cured  , which is in close proximity (less than 500yards / 430 metres / 0.2 of a mile on flat tarmac) to the performance area. Please note the gate colour for coaches may change nearer to the event depending on the volume of coaches attending.  All updates will be on our website www.floorscastle.com

 

 

Event Site Access and Accessible Area

 

We want all areas of the XX arena to be as accessible as possible for all users. The access road to the main arena is tarmac with no steep climbs and very good surface. The main arena itself will be a mix of gravel, grass and tarmac. Gravel can obviously be challenging for wheelchairs so we advise making use of the blue badge car park and the entry from there into the ‘accessible area’ of the main arena:

 

•   It’s accessible by flat, tarmac surface from the blue badge car park

•   It’s close to the disabled toilets, which offer easy wheelchair access

•  Seating will be provided for carers/PA

•  There will be a trackway from there to the edge of the food area which is on grass. Carers will then be able to access the food vendors if the grass terrain is unsuitable

•  There will dedicated stewarding in this area

 

However if you require any assistance when you arrive, please talk to a member of staff and they will be happy to assist you.

 

If you wish to make use of the limited number of spaces within the accessible area, then please contact us at xx@skerryvore.com to book your space (for you + PA) and attach a scan of a letter from the DWP or alternative evidence supporting your requirement of the use of the accessible facilities.

 

If you have any questions regarding your access requirements, please do not hesitate to contact us at xx@skerryvore.com

 

Parking & Access – Blue Badge ticket holders, please see the information in section 3 regarding parking and access to the site. 

 

Accessible Toilets – There will be fully wheelchair accessible toilets in the event arena. If you have a medical condition that requires you to be able to get to a toilet quickly, please talk to a member of the first aid team, who will be situated at the first aid station.  They will be able to ensure you can get quick access to a toilet.

 

Assistance Dogs – A ‘recognised Assistance Dog’ is one which has been specifically trained to assist a disabled person and which has been qualified by one of the charitable organisations as members of Assistance Dogs UK.

 

Please let us know in advance if you will be bringing your Assistance Dog to the festival by emailing xx@skerryvore.com

 

Strobe Lighting – Please note some of the music performances may include strobe lighting.

 

Folding Chairs – Folding chairs are not permitted in the event arena. There are grandstand seats available for those that prefer to sit. For anyone with accessible needs, there will be a dedicated area within the event arena.

 

PA/Carer Ticket – Should you require a carer or PA ticket for the event. Please purchase your event ticket then email xx@skerryvore.com with your ticket confirmation number and carer ticket request for this to be processed. Please note that free PA tickets exclude VIP. VIP tickets can only be purchased at full price.

 

 

  • BORDER EVENT CENTRE CAMPERVAN/CARAVAN BOOKINGS T&Cs

 

Location: Borders Events Centre, Kelso, TD5 8LS

 

Cancellation terms:

Within 28 days of the event – no refund

Outwith 28 days of the event – refund less £10 admin fee.

 

General Site Rules and Regulations:

 

•  Dogs welcome (note: only guide dogs/assist dogs allowed into Floors event.)

•  No disposable BBQs

•  No fire pits or open fires

•  Campervans and caravans only

•  One electric hook-up point per unit (where available)

 

  • COACH TRAVEL T&Cs

 

Coach tickets are arranged with a variety of operators, coordinated by Transport-UK.

 

Coach tickets are non-refundable.

 

Tickets are valid for the outward departure location and time only, and for the return trip from Floors to your drop off point.

 

Passengers should be at their boarding point 10 minutes prior to the departure time of the coach.

 

Each passenger should have their own ticket which can be checked on boarding the coach.

 

No alcohol is allowed on board coaches.

 

Passengers are not permitted to smoke, including e-cigarettes, on board the coaches

 

Required behaviour – passengers should:

 

•   Behave in a reasonable, sensible and lawful manner on any coach and pickup point

•  Comply with any request or instruction from the coach driver or company representative

 

Prohibited behaviour – passengers should not:

 

•  Behave in a way that is, or is perceived to be, abusive or threatening to any person or otherwise in a disorderly way, or which may cause discomfort, inconvenience danger, damage or injury to any other person

•  Conduct themselves in ways which may endanger themselves or others

•   Obstruct or interfere with any driver or company representative in the performance of their duties, or fail to comply with their instructions