Skerryvore – Privacy Policy

 

Last updated: 05/12/25

 

Skerryvore (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with us online or in person, including through our website, mailing list, social media, online store, and live events.

 

1. Information We Collect

 

We may collect the following types of information:

 

1.1 Personal Information You Provide

  • Contact details such as your name, email address, postal address, and phone number.
  • Payment and transaction information when you purchase merchandise, tickets, or other products (processed securely by third-party payment providers; we do not store full card details).
  • Mailing list information when you sign up for our newsletter.
  • Competition or survey data if you participate in promotions or feedback forms.
  • Messages you send to us by email or web forms.

 

 

1.2 Automatically Collected Information

 

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and device details
  • Pages visited and time spent on the site
  • Cookies and similar tracking technologies

 

This helps us improve website performance and understand how visitors engage with our content.

 

2. How We Use Your Information

 

We use your information to:

  • Provide you with services such as ticket sales, merchandise purchases, or newsletter updates
  • Respond to enquiries or customer support requests
  • Send promotional content and tour announcements (only if you have opted in)
  • Improve our website, content, and user experience
  • Carry out analytics and performance monitoring
  • Comply with legal obligations, such as tax and accounting requirements

 

 

3. Legal Bases for Processing (UK & EU Users)

 

We rely on the following lawful bases under UK GDPR and EU GDPR:

  • Consent – for email marketing or optional data collection
  • Contractual necessity – to process orders or deliver products
  • Legitimate interest – to improve services or prevent fraud
  • Legal obligation – to comply with regulations

 

 

4. Sharing Your Information

 

We only share your information with trusted third parties when necessary, such as:

  • Payment processors (e.g., Stripe, PayPal)
  • Mailing list services (e.g., Mailchimp)
  • E-commerce platforms (e.g., Shopify, Bandcamp)
  • Ticketing partners
  • IT, security, and analytics providers

 

These partners only process your data in accordance with our instructions and applicable privacy laws.

We do not sell your personal information.

 

 

5. Cookies and Tracking

 

We use cookies to:

  • Enable website functionality
  • Remember user preferences
  • Analyse site usage
  • Deliver relevant advertising (if applicable)

 

You can control or disable cookies through your browser settings.

 

6. How We Store and Protect Your Data

 

We take reasonable technical and organisational measures to protect your data from loss, misuse, unauthorised access, or disclosure. Examples include:

  • Secure servers
  • Encrypted data transfers (HTTPS)
  • Limited access only to authorised personnel

 

We retain your information only as long as necessary for the purposes outlined in this policy.

 

7. Your Rights

 

Depending on your location, you may have the right to:

 

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Withdraw consent for marketing at any time
  • Request a copy of your data (data portability)
  • Object to certain types of processing

 

To exercise any of these rights, contact us using the details below.

 

 

8. Marketing Communications

 

We will only send you marketing emails if you have chosen to receive them.
You can unsubscribe at any time by clicking the link in our emails or contacting us directly.

 

9. Third-Party Links

 

Our website and social media may contain links to external sites. We are not responsible for the privacy practices of those websites.

 

10. Children’s Privacy

 

Our services are not directed at children under 13. We do not knowingly collect data from children without appropriate parental consent.

 

11. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time. The “Last updated” date at the top will indicate when changes were made.

 

12. Contact Us

 

For questions or requests related to this Privacy Policy, you can contact us at:

 

Skerryvore
info@skerryvore.com
19 Carbeth Road, Milngavie, G627PR
skerryvore.com